Ombudsman of the Republic of Indonesia visiting the Court to gather information on the Court’s public services aimed at supporting the refining of the 2025 Public Service Supervision Opinion, Friday (2/7/2025). Photo by MKRI/Ilham WM.

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JAKARTA (MKRI) – The Constitutional Court (MK) held a meeting with the Ombudsman of the Republic of Indonesia (ORI) to discuss regarding public services provided by the Court. This meeting aimed to gather information to enhance the 2025 Public Service Supervision Opinion (Ombudsman Opinion).

The Ombudsman Opinion is a preventive measure against maladministration, designed to assess the quality of public services and identify potential maladministration at the Ministry, Institution, and Regional Government levels. Additionally, ORI is developing the Ombudsman Knowledge Management system to manage intellectual assets and organizational experience, aiming to establish a structured knowledge repository.

The meeting was attended by the ORI Head of the Knowledge Management and Compliance Assessment Assistantship Aat Sugihartati, along with Achmad Fauzi (Junior Assistant II), Maulana Putra (Junior Assistant I), and staff from the ORI Secretariat General. Meanwhile, the Court was represented by Andi Hakim (Head of Public Relations and Domestic Cooperation), Johan Yustisianto (Head of Managaement Administration and Protocol), Yossy Adriva (Head of Hearing Facilities and Technical Services), Fitri Yuliana (Head of Subdivision for Domestic Cooperation and Inter-Institutional Relations), and Rimas Kautsar (Head of Subdivision for Hearing Facilities), and other Court employees.

During the discussion, Aat Sugihartati explained that the delegation meeting with the Court represented by the prevention unit, in which one of the unit's key activities is assessing compliance with public service implementation. "We have conducted assessments and surveys of Ministries/Institutions and Regional Governments from 2013 to 2024. In 2025, we are once again preparing the Public Service Organizer Opinion," said Aat.

He further emphasized that this assessment is to support bureaucratic reform through the Administrative and Bureaucratic Reform Ministry (KemenpanRB). Aat explained, "Why the Court? Because in 2024 and beyond, our assessment has been focused only on technical Ministries/Institutions that issue administrative products such as permits, recommendations, and certificates, which directly serve the public. The Court has not been included in our previous assessment scope. We want to learn more about the services provided by the Court, particularly those aimed at the public, as part of our data collection for bureaucratic reform."

Responding to this, Andi Hakim explained that public services at the Court are divided into two major systems. "The previous Secretary General of the Court M. Guntur Hamzah once said that, in general, there are two main services at the Court, which are GAS (General Administrative System) under the Secretariat General and JAS (Judicial Administrative System) which handles case services under the Registrar’s Office," Andi explained.

This initiative by the Ombudsman aligns with ongoing efforts to enhance the quality of public services, which is also a priority for the Court. The meeting is expected to enrich the Ombudsman’s understanding of the Court’s services and contribute to refining the 2025 Ombudsman Opinion, supporting broader efforts in bureaucratic reform, and improving public service quality in Indonesia.

 

Author              : Fauzan F
Editor               : N. Rosi
Translator         : Syifa Amelia/Sherly Octaviana Sari (NL)

Disclaimer: The original version of the news is in Indonesian. In case of any differences between the English and the Indonesian versions, the Indonesian version will prevail.

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