Secretary-General Heru Setiawan and head of the Legal Affairs and Registrar Administration Bureau Fajar Laksono at a monitoring and evaluation of government public service performance, Tuesday (7/16/2024). Photo by MKRI/Bayu.

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JAKARTA (MKRI) — The Ministry of Administrative and Bureaucratic Reform performed a monitoring and evaluation of government public service performance (PEKPP) in the Constitutional Court (MK) on Tuesday, July 16, 2024. The Ministry was represented by deputy assistant for public service system and policy strategy Muhammad Yusuf Kurniawan and assistant policy analyst Rakha Andinayaka Indra from the Deputy for Public Services.

They were welcomed by Secretary-General Heru Setiawan and the Legal Affairs and Registrar Administration Bureau. After opening the meeting, Heru explained about the Constitutional Court and its programs briefly, including the resolution of general election results disputes (PHPU) relating to the 2024 presidential and legislative election, which was completed in June.

Next, head of the Legal Affairs and Registrar Administration Bureau Fajar Laksono explained the Courts follow-ups on the Ministry’s recommendations of six aspects: public policy, professionalism, human resources, infrastructure and facilities, public service information system, consultation and complaint, as well as innovation.

“Service standards have been made available following statutory laws and regulations. Their formulation and revision involved the community. They have been monitored periodically,” Fajar said.

The Ministry’s representation then toured the Court and visited the panel courtroom in its main building, the A-accredited library that has an indoor play area, the parking lot, and guiding blocks for persons with disabilities. Before the meeting was concluded, they delivered the provisional results of their assessment.

Rakha Andinayaka Indra said the Court’s service policy has already had standards following the Ministry’s regulation, as it had involved communities such as advocates and journalists. He recommended that the Court publish public satisfaction survey non-electronically in spaces where services are offered.

Meanwhile, Muhammad Yusuf Kurniawan explained that even though the Court’s public services have been digitized, provisions of the law mandates that non-electronic publication such as pamphlets and the like be made available. He asserted that these assessment results and recommendations were provisional.

“The final results and recommendations will be put together in a final evaluation report [containing] the aspects that have been followed up and the recommendations that must be implemented next year,” he said.

Author         : Mimi Kartika
Editor          : Nur R
Translator     : Yuniar Widiastuti (NL)

Disclaimer: The original version of the news is in Indonesian. In case of any differences between the English and the Indonesian versions, the Indonesian version will prevail.

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