Court Holds Public Consultation Forum to Improve Service

Secretary-General Heru Setiawan giving his remarks and opening a public consultation forum of 2024 for monitoring and evaluation of the guidelines for public service in Legal Affairs and Registrar Administration Bureau, Thursday (4/18/2024). Photo by MKRI/Ifa.

JAKARTA (MKRI) — The Constitutional Court (MK) held a public consultation forum of 2024 for monitoring and evaluation of the guidelines for public service in Legal Affairs and Registrar Administration Bureau. In his remarks, Secretary-General Heru Setiawan said that the highly-upheld transparency is crucial in public service for realizing the public’s basic needs and welfare through public service in the Court.

“Thanks to these two factors, hopefully the Court stands stall despite criticism over the justices. [The Court’s] supporting staff present two things: public service and transparency,” he said while opening the forum officially in the delegation room of the Court’s main building.

The Registrar’s Office and the Secretariat-General of the Constitutional Court gives full support for the implementation of its duties and authority to implement Law No. 24 of 2003 on the Constitutional Court as last amended by Law No. 7 of 2020. Support by the Registrar’s Office and the Secretariat-General includes the implementation of general and judicial administration.

Public service is an activity or a series thereof in the context of fulfilling needs for services in accordance with laws and regulations for every citizen and resident on goods, services, and/or administrative services provided by public service providers as stated in Article 1 point 1 of Law No. 25 of 2009 on Public Service. Based on this, the implementation of public service activities has been regulated based on regulations made by the government with the main objective of meeting the basic needs and welfare of the community.

Head of the Legal Affairs and Registrar Administration Bureau Fajar Laksono said there are public service standards to be monitored and evaluated, one of which is through this public consultation forum. Fajar said public service is closely related to the basic values of the “BerAKHLAK” core values for state civil apparatus (ASN). BerAKHLAK stands for Service-oriented, Accountable, Competent, Harmonious, Loyal, Adaptive, and Collaborative. 

“This means that the entirety of the Constitutional Court through the Registrar’s Office and the Secretariat-General, especially the Legal Affairs and Registrar Administration Bureau, is aware that our public service is far from perfection. Therefore, in this occasion, we will improve public service long term,” Fajar explained.

Through this forum, the Court hopes to get inputs, recommendations, and criticism from the public. Public participation in the drafting of this public service guidelines is expected to help boost the Court’s public service.

The forum was a follow-up on the Government Regulation (PP) No. 96 of 2012 on the Implementation of Law No. 25 of 2009 on Public Service, aimed at providing the litigating parties and the general public with easy access to the Court’s public service. The forum was also aimed at understanding and improving public service for justice seekers and the public.

In the forum, the Court invited three presenters: journalist Andi Saputra, advocate Viktor Santoso Tandiasa, and first policy analyst for the Deputy for Public Service of the Ministry of Administrative and Bureaucratic Reform Indra Setiawan.

Andi, who has often written articles on the Constitutional Court, and Tandiasa, who has often litigated in the Court, believe the Court’s public service is comparable to other judicial institutions. Public service in judicial institutions is different from that in other institutions focusing on direct service, such as the subdistrict office or the population and civil registry.

Meanwhile, Indra explained that public service standards are benchmarks used as guidelines for delivering services and for service quality assessment, both of which are part of an institution’s obligation and promise to the public in providing quality, fast, easy, affordable, and measurable services. The aim is to provide certainty, improve the quality and performance of services in accordance with the needs of the community and in line with the institution’s capabilities so as to gain public trust.

Author       : Mimi Kartika
Editor        : Nur R.
Translator  : Yuniar Widiastuti (RA)

Disclaimer: The original version of the news is in Indonesian. In case of any differences between the English and the Indonesian versions, the Indonesian version will prevail.

Thursday, April 18, 2024 | 15:18 WIB 56