For Excellent Services, Court Holds Public Consultation Forum

Secretary-General Heru Setiawan (third from left) with representatives from the Ministry of Administrative and Bureaucratic Reform, Ombudsman, and Bawaslu after signing minutes of a public consultation forum, Monday (9/18/2023). Photo by MKRI/Hilman.

BOGOR (MKRI) — The Constitutional Court (MK) held a Public Consultation Forum (FKP) on Monday, September 18, 2023 at the Pancasila and Constitution Education Center (Pusdik) in Cisarua, Bogor, West Java Province. The forum was held to foster a positive work culture of service, accountability, harmony, and collaboration, as well as to promote excellent public services in the Registrar’s Office and the Secretariat-General of the Constitutional Court and to urge society to provide inputs/opinions on the Court’s public services.

Secretary-General Heru Setiawan said that the forum’s participants were members of the Elections Supervisory Body (Bawaslu) from all over Indonesia. “As a judicial institution, to the Constitutional Court, integrity is a fixed price,” he said.

Heru said that the Constitution regulates citizens’ constitutional rights, thus if citizens believe their constitutional rights have been violated as a result of the enactment of a law (UU), they can submit a judicial review petition. “The trend over the last two decades shows that if people believe their rights have been violated, they will file a petition to the Constitutional Court,” he concluded.

He said citizens can find the information related to the Court on its website, which provides information related to the Court, the constitutional justices, and its hearing or non-hearing activities. They can even view the Court’s budget in real-time. The website also supports online petition submission. The most essential aspect of the website is the Court’s decisions, which can be downloaded shortly after they are read at a public ruling hearing.

The public can also contact the Court using features on the website. However, the Court maintains traditional services, recognizing that not all Indonesians have access to telecommunications.

Heru explained to the participants that the Court handles the general election results disputes, during which the KPU and Bawaslu members will be given special ID cards. The Court will also provide special rooms for elections organizers.

He added that the Constitutional Court has sought solutions to a number of issues raised during the pre-FKP on September 14, 2023. This FKP sought to learn Bawaslu’s response as one of the Court’s stakeholders.

Public Services Issues

Advisor for Political and Legal Affairs of the Ministry of Administrative and Bureaucratic Reform Muhammad Imanuddin explained public services in Law No. 25 of 2009 on Public Services, which include 1) realizing justice, 2) legal relations, 3) rights, obligations/authority, and prohibitions, 4) service standards, 5) service announcements, 6) complaints, 7) compensation, and 8) sanctions. He advised the public that they may file complaints at against any problematic organizer services or state agencies.

Next, the Ombudsman’s principal assistant I for Law Enforcement, Judiciary, and Human Rights Nugroho Andriyanto said the scope of public services is quite broad—including birth, adulthood, to death, and all problems through everyday life, including those related to the law. He added that there had been no public reports of the Constitutional Court’s services.

“There have been no public reports regarding the Court’s services,” he said.

He also discussed problems frequently reported in the judiciary, such as lengthy duration of document delivery, access to case number, duration to obtain copy of decision, uncertainty in the implementation of the decision, duration of follow-up to complaints, and the inactive complaints center. There had also been complaints on complaint center numbers that are no longer available, making filing complaints difficult.

Author       : Ilham W.M.
Editor        : Nur R.
Translator  : Nyi Mas Laras Nur Inten Kemalasari/Yuniar Widiastuti (NL)

Disclaimer: The original version of the news is in Indonesian. In case of any differences between the English and the Indonesian versions, the Indonesian version will prevail.

Monday, September 18, 2023 | 16:01 WIB 52