Socialization of the 2021 Public Service Policy and the Evaluation of Public Service in 2020 by the Constitutional Court, Friday (23/7/2021). Photo by Humas MK/Bayu.
Friday, July 23, 2021 | 20:57 WIB
JAKARTA, Public Relations—The Constitutional Court (MK) held the socialization of the 2021 Public Service Policy and the evaluation of its public service in 2020 on Friday afternoon, July 23, 2021. Martina Simanjuntak, a public service analyst of the Ministry of Administrative and Bureaucratic Reform, spoke at the event.
She explained “The Aspects of Public Service Evaluation Pursuant to the Regulation of the Minister of Administrative and Bureaucratic Reform Number 17 of 2017 on Guidelines for Performance Assessment of Public Service Providers,” which she said “are actually the same as in previous years.”
Simanjuntak explained that public service is an activity or series of activities in the context of fulfilling for every citizen and resident’s needs of goods, services, and/or administrative services provided by public service providers in accordance with laws and regulations. Meanwhile, public service providers, hereinafter referred to as providers, are every state administrative institution, corporation, independent institution, and other legal entities established by law for public service activities.
Public service evaluation, she said, started with general problems in public services that employees face on a daily basis, for example, population services, financial services and other services provided by the government.
“Public services [provided by] the Constitutional Court are rather specific, so it is necessary to identify potentials for future improvement,” she said. She added that public services are one of the aspects of bureaucratic reform that would be improved to reach word-class governance.
“We’d like to urge all providers to make improvements continuously. Within the bureaucratic reform map, which started in 2010, many things can be transformed. From 2014 to 2019 the focus was on performance, then from 2015 until today it is good government for clean bureaucracy that is free from corruption, violations, etc.,” Simanjuntak revealed.
She said the bureaucratic reform policy that has been planned for until 2025 include effectiveness, efficiency, economy, and focus on efforts to generate results, as well as performance management supported by the implementation of electronic-based systems. In addition, each individual employee has a clear contribution to organizational performance.
Excellent Public Services
Simanjuntak defined excellent services as quality, fast, easy, affordable, and measurable services by providers to recipients. She explained that excellent public services have eight elements: management of change, public services, supervision, accountability, institutional operation, management, human resources, and deregulation. All of these aspects are the targets of bureaucratic reform in 2020 to 2024.
The Ministry of Administrative and Bureaucratic Reform has carried out various transformations on public services from 2004 to 2009, which initiated the issuance of Law No. 25 of 2009 on Public Services and is now being used as a reference in improving public services. In addition, the Government Regulation (PP) No. 96 of 2012 on the Implementation of Law No. 25 of 2009 and the Implementing Regulation of Law No. 25 of 2009, which includes the preparation and stipulation of Standards of Services (SP), service announcements, and surveys of public satisfaction index (IKM).
In the following years, the ministry encouraged compliance with Law No. 25 of 2009, conducted socialization on public services, training, monitoring and evaluation, and supervision of public services. This includes improving the quality of public services through the integration of public services, acceleration of public services, community participation, and e-services.
Simanjutak also talked about professionalism as a standard for the qualification, quality output, and personnel performance in public service providers for excellent services, as well as infrastructure and facilities to support the provision of public services.
She then explained that the public service information system is a series of activities that include the storage and management of information as well as a mechanism for delivering information from the providers to the public and vice versa in the spoken form, the Latin script, Braille, pictogram, and/or local languages, and is presented manually or electronically.
Awards for the Constitutional Court
The Ministry of Administrative and Bureaucratic Reform often gives out awards to ministries/institutions that have good public services. The Constitutional Court received awards for excellent and very good services in the 2019 Public Service Evaluation.
In 2020, the Constitutional Court’s Pancasila and Constitution Education Center won the ministry’s Integrity Zone Award Towards a Corruption-Free Zone (WBK) and a Clean and Serving Bureaucracy Zone (WBBM). The ministry’s evaluation resulted in recommendations on improvements on infrastructure and innovation.
Writer : Nano Tresna Arfana
Editor : Lulu Anjarsari P.
Translator : Yuniar Widiastuti (NL)
Translation uploaded on 7/26/2021 09:01 WIB
Disclaimer: The original version of the news is in Indonesian. In case of any differences between the English and the Indonesian version, the Indonesian version will prevail.
Friday, July 23, 2021 | 20:57 WIB 265