Second day of an anti-corruption workshop for the Registrar\'s Office and Secretariat General of the Constitutional Court, Thursday (14/11) in the hall of the Constitutional Court. Photo by Humas MK/Hendi.

JAKARTA, Public Relations of the Constitutional Court—The Constitutional Court (MK) held an anti-corruption and anti-gratuity workshop for the Registrar\'s Office and Secretariat General of the Constitutional Court on Thursday (14/11/2019) in the hall of the Constitutional Court. The workshop took place for two days Wednesday-Thursday (13-14/11/19).

On this second day, Head of Policy Coordination and Evaluation of Public Services Region I-2 of the Ministry of Administrative and Bureaucratic Reform Emida Suparti discussed public complaints within the ministry. She said that the public complaint system in government agencies slowly but surely began to be integrated. The LAPOR! online public complaint sharing application must be used nationally by all levels of government.

"The public service system must become one unit. This is to arrange so that community complaints are integrated, so that we have a map of services," Emida said.

She believes the integration is in line with the Presidential Regulation (Perpres) No. 76/2013 on the Management of Public Complaints. Thus, the Administrative and Bureaucratic Reform Ministry, who is in charge of managing public complaints, created a National SIPP (Public Service Information System) application that will accommodate information on all components of public services from each ministry/institution so that the public can measure the consistency and integrity of the Government in administering public services. Emida explained that the LAPOR! application is to be used by various government agencies to save budget.

Head of the Community Report/Complaint Reception and Verification Assistance Unit of the Indonesian Ombudsman\'s Awidya Mahadewi delivered a presentation on the management of public complaints. She said that the Ombudsman is an independent institution free from interference from other institutions. The Ombudsman has two functions related to complaints. First, managing public complaints about public services by state administrators. On the other hand, the Ombudsman also needs to allow public complaints on its performance. It is hoped that the Ombudsman will be monitored by the public so that fraud does not occur. The Ombudsman also expects feedback from the public to improve its performance.

In the management of complaints, Awidya added, there are several important stages that public service providers need to know so that it can run effectively and efficiently. First, the means for delivering complaints (through telephone, SMS, WA, direct visit, etc.). Second, officials who manage complaints. Third, a grievance procedure mechanism system. Fourth, a deadline for complaint resolution. Fifth, periodic reports on the results of the management of complaints for evaluation and policy-making to improve public services.

Researcher at the Directorate of Research and Development, Deputy of Prevention of the Corruption Eradication Commission (KPK) Timotius Hendrik Partohap delivered a presentation on conflict of interest. He explained that a conflict of interest occurs when a state organizer, who obtains power and authority based on statutory regulations, has or is suspected of having a personal interest in their authority, so that it can affect their performance. Timotius stressed there are several stages that in managing conflicts of interest: preparing policies, identifying the conflict of interest, formulating strategies to handle conflict of interest, and preparing actions to deal with conflict of interest. (Utami/NRA)

Translated by: Yuniar Widiastuti